Digital Goods Refund Policy

We offer refunds on the purchase of our digital goods. However, since we deal with digital goods, we honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, DragonWyze.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;

Download issues: You have problems that prevent you from downloading the product. DragonWyze.com recommends that you contact the support team for your browser provider, as DragonWyze.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screenshots) of each type of product offered before making a purchase.